Organizations hire Judy to provide expert advice, design certifications, partner with staff on evaluation and assessment projects, audit programs, and develop protocols and guidelines to help managers operate more consistently and efficiently.

 

Consultation.  Judith advises clients on issues related to:

         Certification of employees, customers, suppliers, and aftermarket partners

         Evaluation of programs and processes

         Deployment and sustainment of new initiatives

         Measurement of people and product performance

         Alignment of goals, work processes, and work practices

 

Audits.  Organizations that certify employees, vendors, distributors, and service providers ask Judy to review their programs and standards and identify possible threats to defensibility.  Her audit process is documented.  The audit includes the business case or feasibility study, the job/task analysis, standards, assessment methods, governance, administration, preparation and remediation, re-certification, and public relations.

 

Workshops.  Judy conducts customized workshops based on her books.  The workshops range from one to three days depending on the objectives and how much individualized coaching is required.  The topics include:

         Assessment & Testing

         Certification & Credentialing

         Implementation & Sustaining Results

         Measurement & Evaluation

         Performance-based Leadership

         Performance Improvement

 

Tools and Methods.  Judith is known for her ability to develop tools, guidelines, protocols, and procedures that help staff and managers be more efficient and consistent as they execute their daily responsibilities.  Many of the tools and guidelines are in her books, for example:

         Implementing new initiatives, programs, or technology

         Facilitating group and team work sessions

         Conducting merit reviews

         Conducting interviews (structured, open, & critical-incident)

         Conducting Delphi Studies, Nominal Groups, and Focus Groups

         Doing job task analyses

         Designing surveys and questionnaires

         Using a Logic Chain to illustrate the link between the need, the goal, the cause, the solution, and the measures of improvement and progress

         Analyzing data

         Developing test items (multiple-choice, matching, fill-in, performance checklists)

         Setting pass scores

         Mapping or describing processes

         Getting the most out of new hire orientations

         Getting the most out of training